配送ポリシー
Thank you for visiting and shopping at ValcrestCollection.com !
International Shipping
VALCREST™ ships to select destinations worldwide, including the United States, Canada, the United Kingdom, Japan, Saudi Arabia, Denmark, and countries throughout Western Europe and Asia.
Complimentary Worldwide Shipping.
Each order is carefully prepared and presented in Valcrest signature packaging before shipment. Available shipping options are displayed during checkout based on destination.
All of our orders are shipped via USPS or DHL Express if you select Express Delivery. You will receive an email update with your tracking number once your order has shipped!
Delivery Times
All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.
Tracking your order
Once your order has shipped, you will receive a tracking email within one day. Please allow USPS up to 48 hours to reflect updates on their tracking page.
Customs, duties, and import taxes
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and missing orders
If you received your order damaged, or if the order appears to be lost during shipping, always contact ValcrestCollection.com first. Do not attempt to file a claim with USPS or DHL yourself. ValcrestCollection.com will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.
Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with ValcrestCollection.com . Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.
Insurance coverage
All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim.
Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.
Good faith cooperation
When an insurance claim needs to be filed for a shipment, both ValcrestCollection.com and you, the recipient, acknowledge both parties' respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.
Contact us
If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 24 hours.
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Email: support@Valcrestcollection.com